Poor Quality! The lid screws keep coming off! One was in my meal. Don’t recommend this cooker!I've cooked 8 different meals in this now and this works nicely. Used frozen chicken breasts in a few of the dishes and the 8hr low setting worked great. I saw several reviews that mentioned extended cooking times but the only time I ran into that was cooking a 9lb boston butt on low for 8hrs. I did have to cook it on low for about another 1-1/2hrs to get it tender down to the bone but it was a large butt so.... Does what it's supposed to do in the right amount of time overall. Would recommend.*Edit* I highly recommend this seller, they back their products!I was able to reach the seller and they were absolutely amazing to work with. I provided pictures of the cracked insert and they promptly shipped me not just a new insert, but a whole new slow cooker! I am very happy with the service I received, the promptness of replies, and the solution the seller offered. I am also very glad to be back using my favorite slow cooker as it’s a staple item for a busy family!~~~I love the size of the crockpot and it cooked very well, but unfortunately the insert has cracks in it after only ten months. The cracks started out small but got larger to the point food now leaks into the base. We have had to throw out the insert, and now I have to try to find a replacement insert.It cooks very slowly on low which I like. Happy with this!!Bought and left in box for over a month. Then used for one roast (4hrs), pull crock from refrigerator to reheat and….. nothing!!!***I did love this crock pot while it worked. The replacement did finally stop heating just like the first one did. I wish this wasn't the case, it worked well until it just didnt. This being number two to stop working, I will have to go with a different brand. I appreciate the company sending a replacement the first time, they were great. Just wish it had lasted. ***I use this crock pot almost every day and it works very well. It is easy to set the temp and adjust the timer and I love how large it is. After many months of use, I did have an issue with the heating element. I contacted the company to ask if there was something I could do to fix it, and they asked for a video. After they saw the issue, the company said they'd send me a new one. I received it 5 days later. They were very responsive and helpful. I am glad to have another one, and am back to using it daily. :)i need to contact seller-this has stopped workingUPDATE-they are sending a new unitOverall, I am very pleased with this crockpot. It has all the functions I need - NOTE: the 8.5 quart DOES NOT have a locking lid. The only thing I was not impressed with was the handles on the sides and on the lid. They are not metal like my Emeril crock pot I had previously. Instead, they are cheap silver colored plastic. Which regardless, on a crockpot will still get hot to the touch. I found this disappointing since it was more expensive than say the Crockpot brand or Hamilton Beach. I also felt the glass lid could have been made a little thicker. Nice crockpot, just wish they did not skimp on the handles and glass lid.